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Customer Support


Context Help

If you lose your way inside our Control Panel, the first step you should take is to click the Help button, which is visible on each and every page. A pop-up menu will appear. It contains thorough info about all the actions that you can perform on the given page. Each pop-up window opens on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have an extensive assortment of instructional video clips clarifying how to work with our Control Panel. They're shot for those of you who would like to see how things are getting done rather than only reading articles. Thus, anyone can swiftly get to know our web hosting Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't discover the answer you need, have a peek at our comprehensive Frequently Asked Questions database, which covers questions asked by real users and provides real solutions. We frequently update our Frequently Asked Questions section with new questions & answers so as to embrace all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the answer you searching for in the FAQ database either, you can get in touch with our fantastic team of client support engineers available 24/7/365 and ready to help you with any query. Each support ticket you open will be replied to in less than sixty minutes (the average support ticket response time being about 20 mins), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 135699

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com