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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the very first step you should take is to press the Help button, which is visible on each and every page. A context menu will open. It contains thorough info about all the actions that you can carry out on that particular page. Each pop-up menu shows up on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a vast selection of video tutorials illustrating how to use our Control Panel. They're meant for those of you who would like to see how things are being done instead of just reading articles. Thus, everyone can quickly get to know our hosting Control Panel by merely watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the solution you searching for, take a gaze at our comprehensive FAQ database, which includes questions asked by actual persons and offers real solutions. We periodically "revamp" our Frequently Asked Questions database with new articles so as to encompass all the new additions and innovations related to our platform.

Ticketing System

If you still can't discover the answer you are looking for in the Frequently Asked Questions database either, you can get in touch with our great team of customer service technicians available 24/7/365 and ready to help you with any question. Each support ticket you send will be responded to in less than sixty minutes (the average response time is just twenty minutes), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 135699

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com